7u8 Privacy Policy

1 Definitions and Scope

The meanings of some important terms used in this Policy are as follows:

• Personal Information: Any information that can directly or indirectly identify you — such as your name, email address, phone number, bank details, and so on.
• User: Any person who visits the 7u8 platform, whether registered or not.
• Processing: Any operation involving the collection, storage, modification, disclosure, or deletion of information.

This Policy applies to all pages under the 7u8.cam domain and to related mobile applications. It does not apply to third-party websites or services.

2 Information We Collect

We may collect the following types of information:

2.1 Information You Provide Directly

• Name, date of birth, and verification information related to your national identity card
• Email address and mobile number
• bKash, Nagad, or Rocket account numbers and bank account details
• Login credentials (username) — passwords are always stored in encrypted form
• Information you provide when contacting our support team via chat or email

2.2 Information Collected Automatically

• IP address, browser type and version, operating system
• Which pages you visited, how long you stayed, and where you came from
• Information collected through cookies, session tokens, and similar technologies
• Device identifiers and network-related information

2.3 Transaction Information

• Deposit and withdrawal amounts and dates
• Gaming activity, betting history, and reward records
• Bonus claim and usage history

3 Purpose and Legal Basis for Collecting Information

7u8 uses your personal information for the following purposes:

• Account Management: To create, verify, and securely maintain your account.
• Service Delivery: To provide access to games, award bonuses, and process financial transactions.
• Identity Verification: To verify age, as only persons aged 21 or above may play on our platform.
• Fraud Prevention: To detect unusual transactions and suspicious activity.
• Customer Support: To resolve your questions, complaints, or requests.
• Service Improvement: To continuously improve our platform by analysing user experience.
• Responsible Gaming: To recommend limits or breaks where necessary.
• Legal Compliance: To comply with applicable laws, regulations, and regulatory guidance.

4 Cookies and Tracking Technologies

7u8 uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and keeping the platform secure.
• Performance Cookies: Used to analyse page load speed and user behaviour.
• Functional Cookies: Help remember your preferred language and settings.

You can disable cookies from your browser settings, but doing so may cause some services to not work properly.

5 Information Sharing and Disclosure

7u8 never sells your personal information to third parties. Information may be shared only in the following limited circumstances, and only to the extent necessary:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, Rocket, or bank transfer may be shared with the relevant payment provider.
• Technology Service Providers: Server hosting, cybersecurity, and game software providers may receive limited information under contract.
• Legal Obligations: Information may be disclosed pursuant to a court order, a lawful request from a government authority, or applicable law.
• Fraud Investigations: Information may be shared with regulatory or law enforcement agencies where required to prevent or investigate crime.

All third parties with whom information is shared are bound by strict confidentiality agreements and may use the information only for specified purposes.

6 Data Security Measures

To ensure the security of your information, 7u8 has implemented industry-standard technical and organisational measures:

• SSL/TLS Encryption: All data transmitted between you and our servers is protected by SSL encryption.
• Data Encryption: Sensitive information stored on our systems — particularly financial and identity data — is kept in encrypted form.
• Access Controls: Only authorised personnel may access the data they need.
• Regular Security Audits: Our systems undergo regular security assessments.
• Incident Response Plan: We have a defined plan to respond quickly if a security breach occurs.

However, no method on the internet is 100% secure. We make every effort to protect your information, but absolute security cannot be guaranteed. Keep your password confidential and log out of your account after using an unfamiliar device.

7 Data Retention Period

7u8 retains your personal information for as long as necessary or legally required:

• Information for active accounts is retained for the entire duration the account remains open.
• Financial transaction records are kept for a specified period after account closure in accordance with applicable law.
• Information related to fraud or disputes is retained until the investigation is complete.
• Some log data may be kept for a limited period for audit purposes.

Once the retention period ends, information is securely deleted or irreversibly anonymised.

8 Your Rights

7u8 recognises the following rights for users:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request deletion of your information (where there is no legal obligation to retain it).
• Right to Restrict Processing: In certain cases you can request that processing of your information be temporarily suspended.
• Data Portability: You can request a copy of your information in a structured format.
• Withdrawal of Consent: Where information was collected on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, please contact us at [email protected]. We will review your request and respond within a reasonable time.

9 Protection of Minors

7u8 is intended only for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21. Our age verification process helps enforce this policy.

If we are informed that a minor has created an account, we will immediately close that account and delete the associated information. If a parent or guardian suspects their child is using this platform, please contact us.

10 International Data Transfers

Your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that:

• Adequate safeguards are in place for the transfer of information.
• The receiving party is contractually obligated to meet the standards set out in this Policy.
• The level of security applied to the information is not lower than the standard described in this Policy.

11 Policy Changes and Updates

7u8 reserves the right to amend this Privacy Policy as needed. For significant changes, we will:

• Update the "Last Updated" date at the top of the Policy.
• Send a notification to your registered email address for important changes.
• Display a notice on the platform.

Continued use of the platform after any changes will be considered acceptance of the updated Policy. We recommend that you visit this page regularly.

12 Responsible Gaming and Use of Information

7u8 is committed to ensuring responsible gaming. For this purpose we may monitor your gaming patterns. If we believe you are displaying risky behaviour, we may contact you or apply automatic limits.

To learn more about responsible gaming, visit our Responsible Gaming page.